With this, TTBS will be able to offer an enhanced business communication experience, thus accelerating user engagement, enhancing customer experience, and ensuring impactful customer interactions.
WhatsApp Business Platform is a solution for businesses to better manage discussions and queries of customers around the globe. Its UX (user interface) helps enhance business communications, enabling seamless and impactful interactions in the way customers want to engage in today’s business ecosystem.
Smartflo along with WhatsApp Business Platform, provides an integrated omnichannel solution experience involving different channels and methods of connecting with customers and integrating them. It unifies the customer experience (CX) across different channels such as websites, mobile apps, social media, and phone calls, as a single-point system to optimize interaction experience collectively.
This integration will help businesses map customer operational needs over multiple channels, while boosting customer experience with unified hyper-personalized interactions and multi-touch attributions.
Vishal Rally, senior vice president and head – product, marketing and commercial at Tata Teleservices said, “Customers today, expect communication to be efficient, simple, and genuine, which is enabled by WhatsApp Business Platform. It connects our customers to their target audiences in the way they like to be assisted.”
“Businesses across sectors use the WhatsApp Business Platform to build a variety of scaled custom solutions. It helps advance customer convenience and enable richer customer engagement. We look forward to continuing building partnerships with businesses to help them unlock avenues of access to new audience cohorts who use WhatsApp extensively every day,” added Ravi Garg, director, business messaging, WhatsApp India.
